Terms of Service

These terms are a binding agreement between StreamlineOS (“we”, “us”) and the person or organization signing up (“you”, “your team”). If you're accepting on behalf of an organization, you confirm you have authority to bind it.

The terms apply to everything at www.streamlineos.in and any subdomains — marketing site, application, APIs, embeds, the lot.

When you create an account, you agree to:

• Provide accurate information and keep it up to date.
• Keep your credentials confidential. Enable MFA — we strongly recommend it.
• Notify us immediately if you suspect unauthorized access (write to support@streamlineos.in).
• Be at least 16 years old (or the age of digital consent in your country, whichever is higher).

You may use StreamlineOS for any lawful business or personal purpose. You may not:

• Reverse-engineer, decompile, or copy material parts of the service to build a competing product.
• Use the platform to send spam, phish, distribute malware, or violate anyone's rights.
• Scrape the service, automate logins, or exfiltrate data at a scale clearly inconsistent with normal product use.
• Resell, sublicense, or white-label StreamlineOS without a written agreement from us.
• Probe, scan, or stress-test the platform without our written authorization. See Security for the disclosure programme.

The current plans and prices are at www.streamlineos.in/#pricing. Starter is ₹999/month, Professional is ₹2499/month, and Enterprise pricing starts from ₹4999/month (negotiated seats and terms available).

• Billing cycle: monthly or annual, depending on the plan you select.
• Currency: Indian Rupees (₹) by default. We may add other currencies for specific geographies.
• Taxes: prices are exclusive of GST/VAT/sales tax; we add them at checkout where required.
• Refunds: annual plans cancelled mid-term are refunded pro-rata for unused full months. Monthly plans aren't refunded after they renew.
• Payment failures: after two failed retries we notify the workspace owner and suspend non-essential features. Critical export functions stay available so you can leave with your data.

The Free plan is free for the first 5 seats — forever, no credit card. Paid plans include a 14-day free trial of all features. If you haven't entered payment details by trial end, the workspace automatically downgrades to the Free plan. Nothing is auto-charged.

You retain all rights to the data, files, and content you put into StreamlineOS. We don't claim ownership. We get only the licence necessary to operate the service: storing, transmitting, displaying it to authorized users in your workspace, and processing it for the features you've enabled.

On termination you have 60 days to export your content (JSON, CSV, and PDF where applicable). After 90 days from termination we permanently delete it.

We own the platform, the brand, the codebase, the design system, and the documentation. None of these terms transfer ownership of our IP to you. We grant you a limited, non-exclusive, non-transferable licence to use the service while your subscription is active.

You may share aggregate, anonymous feedback with us. By doing so you grant us a perpetual, royalty-free licence to act on it — including building your suggestion into the product.

Features we mark as “beta”, “preview”, or “experimental” are provided as-is. They may be modified, withdrawn, or break in ways that production features won't. Don't build mission-critical workflows on them without checking with us first.

We target 99.9% monthly uptime. For the Scaleup plan we publish the actual uptime monthly. Enterprise customers get a contractual SLA with service credits.

• Startup: community support, best-effort, no guaranteed response time.
• Scaleup: email support, response within one business day.
• Enterprise: dedicated CSM, priority queue, SLA.

We may suspend or terminate your access if you materially breach these terms — for example, if you use the platform to harm others, fail to pay after notice, or violate the security probing rules above. We'll give you advance notice and a chance to fix the issue unless the breach is severe (active attack, fraud, legal obligation).

You can cancel any time from Settings → Billing. Effective at the end of the current billing period.

The service is provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, we disclaim all warranties — express, implied, statutory — including fitness for a particular purpose, merchantability, and non-infringement. Practically: we'll do our best, but software has bugs and infrastructure has outages.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to these terms is capped at the greater of (a) the fees you paid us in the 12 months preceding the claim or (b) ₹10,000. We are not liable for indirect, incidental, consequential, or lost-profit damages.

Nothing in these terms excludes liability for fraud, gross negligence, or anything that cannot legally be limited.

You agree to indemnify and hold us harmless from claims arising out of (a) your content, (b) your use of the service in breach of these terms, or (c) your violation of someone else's rights.

We'll defend you against third-party IP infringement claims relating to the platform itself, provided you notify us promptly and let us control the defence.

These terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka — unless a mandatory consumer-protection law in your country says otherwise. For Enterprise customers, we're happy to negotiate alternative governing law and venue.

We may update these terms. For material changes we'll email workspace owners at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance. If you don't accept, you can cancel without penalty before the effective date.

Questions about these terms? support@streamlineos.in — a real person reads them.